Frequently Asked Questions
Welcome to Berlo Customer Support. For quicker assistance please check the most frequently asked questions below.
Buying a Berlo watch
You can find all the technical specifications and the description on your watch model’s page. For more information, please consult the Berlo User Guide.
Yes, we can send goods to the desired delivery address. If necessary, check the box at checkout, and we will add a gift bag to your order as well.
Berlo watches and accessories can only be bought via our official website and the authenticity is tied to your NFT artwork.
Yes! For your convenience and peace of mind, all Berlo watches come with a 2-year warranty. To apply for warranty, simply fill out this short Warranty form.
We’ll evaluate the situation and get back to you with a solution as quickly as possible.
You went for a swim, and your watch got eaten by a shark / blown away in a hurricane / fell from the Eiffel Tower? Perhaps, your children decided to play at watchmaker’s?
We’d love to help with that too, however, our limited warranty does not include:
- Any defects in materials and workmanship of the watch case, crystal, strap, or bracelet; including plating on the case and/or bracelet, unless reported immediately upon the delivery, but no later than within 14 days.
- Water damage if care instructions for the product’s water resistance level (as stated on the product) were not followed.
- Damage caused by hot steam, soap and increased temperature. Under no circumstance should you wear your watch in a bath, sauna, jacuzzi, etc.
- Any other damage resulting from improper use, lack of care, accidents, normal wear and tear or aging (yes, that includes hurricanes!). All guidelines for use and care as per the Berlo User Guide must be followed.
If you have any questions, please contact us. We’re happy to help!
Yes, each shipment has a tracking number. Once your watch is packaged and dispatched to your address, you will receive a notification in your email with the tracking number and/or link.
The delivery time depends on your location:
Europe: 5-7 days
South America: 5-11 days
North America: 5-11 days
Australia & New Zealand: 11-17 days
Rest of the world: 5-16 days
If your order is not delivered within the stated delivery period, you’re welcome to contact the carrier directly or our Customer Service team at [email protected]
Please fill in this return form.
Returns are accepted up to 30 days from the date the watch is delivered.
Once we receive the watch it must undergo a quality inspection. To qualify for a refund, your watch must be unworn, undamaged and in full original packaging. Your NFT artwork also must be returned. We will provide more details on how to do this via email once your return form is received.
If all is well, the refund is initiated within 30 days.
Please review our Return Policy for more details.
If your watch has not been sent out yet, you can cancel the order. Please contact us immediately at [email protected] and get refunded in 2 working days
If your watch was sent out, you can refer to the Returns section in our Terms of Use.
Yes, all product prices on the website include VAT.
For deliveries outside the EU, VAT will be automatically deducted at the checkout. This means that the receiver is responsible for customs clearance.
Caring for your Berlo watch and straps
Any light source will do. A single charge can last up to 6 months.
Please keep in mind that interior lights are not as powerful as daylight or sunlight, so the recharging process takes longer. If the watch is constantly covered by clothing, the solar cell may also not receive the necessary amount of light.
If you’re not wearing it, it’s best to leave your solar watch near a window once every few months. Or simply roll up your sleeves while you’re outdoors!
In the User Guide you can find a complete guide on how to charge your watch.
Sure thing! Berlo Uprise Collection watches withstand the pressure of up to 20 bar (~200m/660ft). It’s suitable for diving and water sports. We recommend switching to your Berlo rubber strap before any water activities.
In the User Guide you can find a guide on how to maintain your watch’s water resistance throughout its lifetime.
Any watch needs servicing from time to time to ensure it functions properly. If the solar watch is handled as instructed, we recommend servicing it every 3-4 years.
Please keep in mind that, depending on the climate and usage habits, servicing may have to be done more often. For example, if you’re a frequent swimmer, diver, kite surfer, etc., we recommend checking it once a year.
In the User Guide you can find a guide on how to care for your solar watch.
If the solar watch keeps jumping over seconds, it means the battery is not storing sufficient energy, so some of the functions don’t behave properly. Please try recharging your watch by exposing it to daylight or sunlight for about 5-6 hours.
In the User Guide you can find a guide on how to charge your watch.
Start with charging your watch before using it the first time. Please refer to the Recharging section in the User Guide on how to do it.
Make sure to recharge your solar watch regularly. When you’re not wearing it, it’s best to leave it near a window for 5-6 hours once every month.
In the User Guide you can find a guide on how to charge your watch.
Your watch should not be left in direct sunlight outside or on heated surfaces (window seals, stone surfaces, etc.) for too long, or too close to a fluorescent lamp or other light sources, If the watch temperature increases drastically, it can damage watch parts and cause malfunctions of the mechanism.
Frequent exposure to direct sunlight may also discolor your watch straps. Only leave your solar watch to recharge for the specified time period near a window.
If you have more questions, please contact us.
If you have further questions, please contact us [email protected]
