TERMS OF USE

Berlo.club (Website) is owned and managed by SIA Berlo, registration Nr. 40203361017 (Company, Berlo, Our, We) located at Krisjana Valdemara Street 71-6, Riga, Latvia, LV-1013. These terms of use govern your purchases from and your use of www.berlo.club website, and forms a contract between you and the Company. That means, by browsing the website or making a purchase, you (User, Customer, You, Your) accept and consent to comply with these terms (Terms of Use, Terms).

Berlo may at any time revise these Terms. Continued use of the Website and services means you agree to any such revisions.

These Terms of Use are governed by and will be interpreted in accordance with the legislation of the Republic of Latvia. To the extent permitted by law, the competent courts in Latvia will have exclusive jurisdiction regarding any disputes emerging from these Terms and your use of the Website. Berlo has the right to prosecute a User at his/her location of residence.

General Terms

The Company uses third-party hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website.

We aim to ensure that the Website is normally available 24/7. However, Berlo does not guarantee that the Website will meet Your specific standards and requirements, or that the service will be entirely uninterrupted or error-free. Access to the Website may be suspended temporarily and without notice in case of a system failure, maintenance, or for reasons beyond Our control.

The Website offers the possibility to create a personal account. You are solely responsible for maintaining the confidentiality of your login details. You agree not to reveal your login details to any third party or use the login details and account of another user. In case You suspect unauthorized use of Your account, contact Us at [email protected] immediately.

If Berlo fails to exercise or enforce any right or provision of these Terms, it will not serve as a waiver of it. If any provision of these Terms proves to be invalid or it’s not possible to carry it out, it does not affect or impair in any way the validity, legality, and enforceability of the remaining provisions contained herein.

Intellectual Property

Berlo owns all written and visual content on our website, including text, images (unless they come from the press materials of our partner companies, such as Desserto, One Tree Planted, etc.), videos, and more. This content is legally protected by copyright, trademarks, and design rights. Our name and logo are also protected by trademark laws and cannot be used in a way that suggests a partnership or affiliation with another entity unless we specify otherwise on our website.

The Company claims no intellectual property rights over user-generated content, that is, reviews, comments, or posts shared on the Website from any social media or review platforms. Berlo takes no legal responsibility for that.

Our Website content cannot be copied, circulated, reproduced, republished, downloaded, displayed, posted, transmitted, sold, or modified in any form or to any degree without Our prior written consent. Any misuse of Our trademarks may result in legal action and/or the termination of any agreement between You, Your company, and Berlo.

The site and its contents are meant for personal use only and cannot be used for commercial purposes unless otherwise permitted by these Terms of Use. You can share site content through social media links or via email, but ensure that You include references to our site.

Products

Our products may be accessible only online through the Website. All products may have limited quantities and are subject to return only according to Our Return Policy.

We have made every reasonable effort to display the colors, images, and videos of Our products as accurately as possible. However, We cannot guarantee that Your computer monitor’s display has the same settings or options and has been calibrated accordingly.

All descriptions and pricing are subject to change at any time and may be changed without notice at Our sole discretion. We retain the right to discontinue any product at any time. Berlo cannot promise to provide a product or service if it is prohibited by law in a certain location.

We do not guarantee that the craftsmanship of any product, the quality of any service rendered, or the display of any information or other material purchased or obtained by You will meet Your specific expectations or that any errors in the Service will be corrected according to Your specific standards.

Confirmation

Once Your order is placed, We will send an electronic invoice to Your e-mail address confirming the purchase. To ensure the receipt of this email, please double-check You’ve indicated the correct email address when placing the order. Keep this email for future reference as it also serves as proof of purchase.

Any changes are subject to prior agreement between Berlo and the Customer (You). Berlo undertakes to deliver the products confirmed in the final dispatch notification which can differ from the original purchase based on availability as well as Your personal preference.

Berlo reserves the right to to refuse any order at our sole discretion.

Delivery of NFT

It is mandatory for the Customer to provide a personal digital wallet address for NFT delivery. Once You receive the order confirmation email, send Your wallet address and indicate Your chosen NFT avatar from the NFT marketplace https://opensea.io/Berlo_Club by email to [email protected].

If You do not have a digital wallet address, You can either choose to create one (instructions will be provided), then let us know, and we will deliver the NFT avatar to you later, or you can store your NFT avatar with Us for the time being. You’re welcome to direct any questions regarding NFT delivery to Us via email.

Order tracking and OneTreePlanted certificate

When Your order is dispatched and order status changed to COMPLETED, a notification will be sent to Your email including the parcel tracking information and a certificate for trees planted as a PDF attachment.

In case the order is canceled or goods returned, the trees will not be planted, therefore, the certificate remains with You as a visual example only.

Price and Payment

Product prices on the Website include VAT. For deliveries outside the EU, VAT will be automatically deducted at the checkout.

We accept debit and credit card payments, such as Amex, Discover, Visa, and Mastercard, using Stripe or Klarna (split payments). All payments are executed in EUR (euro) currency.

We remain the owner of the item(s) until You have paid for them in full.

The total price of Your order, including VAT and shipping cost, is shown at the checkout. The price in each invoice is considered the final price for that specific order – Customer agrees to pay that price.

All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of Your payment card refuses to authorize Your payment to Us, We will not be liable for any delay or non-delivery.

Discounts and gift codes

Only one discount or gift code may be applied per order. Gift codes may not be combined with other discount offers or applied to previous orders. It’s not possible to add any discounts or gift codes to already completed purchases.

Delivery

Berlo delivers goods worldwide in cooperation with postal services and international carriers in ~2–10 business days. Depending on the location or season, it may take longer. Tracking information is provided on all orders.

The Customer must double-check the delivery address and receiver’s phone number before completing the purchase to ensure the items are delivered correctly. Berlo cannot be held liable for any loss or damage caused due to incorrectly indicated delivery details.

If Your order is not delivered within the estimated delivery period, contact the carrier or Our Customer Service team at [email protected].

Delivery outside the EU

Shipments outside the EU may incur customs fees depending on the destination country. The fees may vary depending on Your order value, destination country limits, and other factors based on the product itself. To find out more about the additional import costs, contact your local customs office.

The Customer is solely responsible for handling customs clearance and paying the fees to the respective local authorities to receive the goods. The Customer is required to comply with all laws and regulations applicable in the country of delivery. Berlo cannot be held liable for lost, returned or destroyed parcels at customs due to unpaid fees, or for any violation of local laws by the Customer.

Incorrectly fulfilled orders

If You discover the item/s You have received upon delivery do not correspond with what was indicated in the dispatch confirmation email, contact us immediately.

Warranty

The warranty period is 24 calendar months (2 years) beginning from the date the items are delivered. This warranty only covers the movement of the watch.

Upon detecting any issues, please fill out the warranty form here: https://berlo.club/warranty/

Based on mutual agreement and with proof of expense (via email in writing), Berlo will cover watch service and fixing costs up to 50 EUR (~55 USD; 45 GBP). If the watch service estimated costs are higher, kindly refer to the Return Policy section below.

Warranty does not cover:

– Any defects in materials and workmanship of the watch case, crystal, strap, or bracelet; including plating on the case and/or bracelet, unless reported immediately upon the delivery, but no later than within 14 days.

– Water damage if care instructions for the product’s water resistance level (as stated on the product) were not followed.

– Damage caused by hot steam, soap and increased temperature. Under no circumstance should you wear your watch in a bath, sauna, jacuzzi, etc.

– Any other damage resulting from improper use, lack of care, accidents, normal wear and tear or aging. All guidelines for use and care as per the Berlo User Guide must be followed.

This warranty is void if the watch has been damaged by accident or negligence of any persons other than Our company or shipping carriers, or other factors not due to defects in materials or workmanship. The warranty is also void if the serial numbers or other tracking marks have been removed, altered, obliterated, or tampered with in any way.

For specific details, please refer to Berlo User Guide.

Order Cancellation

If the order has not been dispatched, it’s possible to cancel it. Please contact Us immediately at [email protected] to apply for the refund.

If Your order has been dispatched, refer to the Return Policy below.

Return Policy

We accept returns within 30 days from the date of delivery. Please fill the Return Form

All physical items must be returned brand-new, unworn, and undamaged to the following address: SIA Berlo, Kr. Valdemara street 71-6, Riga, LV-1013, Latvia. This must include all original factory packaging – boxes, wraps, and everything that was shipped to You and is related to Our item/s. All items returned must be properly packaged and insured to avoid loss or damage during shipping. There will be no refund on used or damaged items. Shipping and handling charges are not refundable.

To qualify for a refund, your NFT artwork must also be returned. Once the return form is received, more details on how to do this will be provided to You via email.

Refund

Once We receive Your item, it will undergo quality inspection. When it’s done, We will immediately notify You on the status of Your refund. If Your return is approved, We will initiate a refund to your original method of payment in 14 days. The refund speed depends on your financial service provider’s policies.

Exchanges are not possible.

Website Content and User Content

Berlo reserves the right to freely make changes, corrections, and/or improvements to the Website content (Content) at any time without notice.

User content (User Content) is not reviewed by Berlo prior to posting and it does not necessarily reflect the opinions or policies of Berlo. We do not, therefore, guarantee the accuracy and reliability of any such material or information.

You hereby grant Berlo the right to display and distribute your User Content on the Website via a third-party platform account (Instagram, Facebook, Discord, Trustpilot, etc.).

Access to the account

The Company may access any account on the Website to respond to Your requests for technical support. The Company maintains appropriate administrative, physical, and technical safeguards for the protection of the security, confidentiality, and integrity of Your data. Berlo shall not disclose data to any third parties except if required by law or if permitted by You.

You have the right to request the cancellation of Your account by sending an email to [email protected].

The Company has the right to suspend or terminate the account and/or refuse current or future use of the Website and any services provided for any reason at any time. This includes force majeure circumstances. This will result in the deactivation or deletion of an account or access to it, and the forfeiture and relinquishment of all data in it.

Any suspected fraudulent, abusive, or illegal activity that may be the reason for termination, may be referred to appropriate law enforcement authorities.

Privacy policy

We will keep your personal information confidential and use it only in accordance with our Privacy Policy. When you use our website, we may collect and process information about you as described in our Privacy Policy. By using our website, you agree to this processing and confirm that all data you provide is accurate.

To identify you when you make a purchase on our website, we will ask for personal details such as your name, email address, billing and delivery address, and payment information. We want to assure you that we will keep this information safe and secure. Your personal details will only be shared with any 3rd parties to validate payments and to ensure the delivery of products and services.

Limitation of Liability

Berlo uses all reasonable efforts to keep the information on the Website accurate and up to date. However, Berlo makes no warranties or representations that your use of the Website Content will not infringe the rights of third parties not owned by or affiliated with Berlo.

If stated by law, the company can be held liable for damage caused to You by intent or gross negligence.

The Company shall not be liable for any damage or loss resulting from inappropriate use of the Website, the User’s mishandling of personal information and log-in details, or statements and/or conduct of any third party in relation to the Website and the Company.

The company shall not be liable or responsible for any loss or damage that may result to you or any third party (including, any direct, indirect, or consequential loss or damage, or any loss of income, profits, reputability, or data) due to any websites linked to the Website or the material on such websites. This includes but is not limited to any loss or damage due to viruses that may contaminate your computer equipment, software, data, or other property on account of your access to, use of or browsing of the Website or downloading of any material (e.g., data, text, images, video, audio, etc.) from the Website or any websites linked to our Website.

Berlo reserves the right to interrupt or discontinue any or all the functionalities of the Website at any given time. Berlo shall not be liable for any interruption or discontinuance of any or all functionalities of the Website, regardless of whether it’s the result of our own actions or oversight or any of our affiliates or any third party.

Links To And From Other Websites

Berlo has no authority over and does not support any of the sites that are linked on our website or any webpages or off-sites that contain links to our website unless specifically stated otherwise. Berlo has not reviewed any of these sites unless specifically stated otherwise, so you acknowledge that Berlo is not responsible for the content of any websites apart from Our own.

It is your sole responsibility if you decide to access any off-site pages and sites. By clicking on any such links, you acknowledge that the terms and/or privacy policy of any linked site will apply, which may be different than that of Berlo.

If you have any questions about the Terms of Use, please write to [email protected].