Terms of service
Berlo.club (the Website) is owned and operated by SIA Berlo, registration No. 40203361017, Krišjāņa Valdemāra iela 71-6, Riga, LV-1013, Latvia (Berlo, we, us, our). Email: info@berlo.club. Phone: +371 25144104.
These Terms govern your use of the Website and all purchases made on it. By placing an order you accept these Terms. We may update these Terms; the version published at the time of your order applies to that order.
These Terms are governed by the laws of the Republic of Latvia. Nothing in these Terms limits the mandatory consumer rights you have under the law of your country of residence, including your right to bring proceedings in the courts of that country.
1. General
The Website is hosted by third-party providers. We aim to keep it available at all times but cannot guarantee uninterrupted or error-free access.
If you create an account, you are responsible for keeping your login details confidential. If you suspect unauthorised use of your account, contact info@berlo.club immediately.
If any provision of these Terms is found invalid, the remaining provisions stay in effect.
2. Intellectual property
All content on the Website, including text, images, videos, the Berlo name and logo, belongs to Berlo unless it comes from partners such as Desserto or One Tree Planted. It may not be copied, reproduced or used commercially without our written consent. You may share Website content via social media or email with a link to the Website.
3. Products
Berlo sells watches, watch straps, cactus leather goods, jewellery and the Berlo Club Founders Pass. Products are available in limited quantities.
We make every effort to show colours and details accurately, but screen settings may cause slight differences. Descriptions and prices may change without notice, but the price shown at checkout when you order is the price you pay.
4. Orders and confirmation
After you place an order, you receive an order confirmation by email. It also serves as proof of purchase, so please check your email address is correct.
The contract is formed when we send the order confirmation. We may refuse or cancel an order, for example if a product is unavailable or a price was clearly shown in error. In that case, any payment is refunded in full.
5. Order tracking and tree planting
When your order is dispatched, you receive an email with tracking information and a One Tree Planted certificate as a PDF. If an order is cancelled or returned, the tree is not planted.
6. Prices and payment
Prices include VAT where applicable. For deliveries outside the EU, VAT is removed at checkout. Prices may be displayed and charged in your local currency; the total shown at checkout, including delivery, is the amount charged.
We accept the payment methods shown at checkout, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay. Payments are subject to authorisation by your card issuer. Products remain our property until paid in full.
7. Delivery
Orders ship from Riga, Latvia with tracked postal and courier services. Estimated delivery times: Europe 5–7 business days; North and South America 5–11 business days; Australia and New Zealand 11–17 business days; rest of the world 5–16 business days. Delays may occur in peak seasons.
Please check your delivery address and phone number before ordering. We are not responsible for losses caused by incorrect delivery details. If your order has not arrived within the estimated time, contact sales@berlo.club.
8. Customs duties
Orders within the EU have no customs duties. Orders to the United States are shipped duty paid (DDP): US import duties and taxes are included in the checkout total, and nothing extra is payable on delivery.
9. Wrong or damaged items
If you receive a wrong or damaged item, email sales@berlo.club within 14 days of delivery with your order number and clear photos of the item and packaging. Berlo covers return shipping and will replace or refund the item, as you prefer and subject to availability.
10. Order cancellation
You may cancel an order free of charge before it is dispatched by emailing sales@berlo.club. Once dispatched, the Returns section applies.
11. Returns
You may return any item within 30 days of delivery. To start a return, email sales@berlo.club with your order number; we reply with return instructions.
Items must be unused and returned in their original packaging with all accessories and documents. The customer pays return shipping, except for wrong or damaged items. Please use a tracked service.
Within 14 days of delivery (your legal right of withdrawal in the EU), we refund the product price and the original standard delivery cost. From day 15 to day 30, we refund the product price only.
If an item shows use or handling beyond what is needed to inspect it, we may reduce the refund by the loss in value.
The following cannot be returned: pierced earrings once the hygiene seal is opened; engraved or personalised items; the Founders Pass once any member benefit has been used.
Return address: SIA Berlo, Krišjāņa Valdemāra iela 71-6, Riga, LV-1013, Latvia.
13. Refunds and exchanges
Refunds are made to the original payment method within 14 days of receiving the returned item or proof that it was sent, whichever comes first.
One free size or colour exchange per order is possible within 30 days of delivery, subject to stock. Email sales@berlo.club to arrange it.
14. Guarantee and warranty
All Berlo products are covered by the 2-year legal guarantee of conformity under EU and Latvian law. If a product is faulty, contact sales@berlo.club with your order number and photos.
Berlo Watch Warranty: in addition to your legal rights, Berlo watch movements carry a 24-month commercial warranty from delivery. By agreement and with written proof of cost, Berlo covers watch service costs up to EUR 50. If costs are higher, we repair, replace or refund the watch.
The Berlo Watch Warranty does not cover damage from accidents, misuse, exposure beyond the stated water resistance, hot water, steam, saunas or soap, or normal wear of straps, plating and leather. It is void if serial numbers are removed or altered. Care instructions are in the User Guide.
15. User content
Reviews and posts you share are not checked before publication and do not represent Berlo's views. You allow Berlo to display them on the Website and on our social media and review profiles.
16. Account suspension
We may access your account to provide technical support. We may suspend or close an account in case of suspected fraud, abuse or unlawful activity. You may ask us to delete your account at any time via sales@berlo.club.
18. Privacy
We process personal data as described in our Privacy Policy. Data is shared with third parties only to process payments and deliver orders, or where required by law.
19. Liability
We are liable for damage caused intentionally or through gross negligence, and as required by mandatory law. We are not liable for losses caused by misuse of the Website, third-party websites linked from it, or events beyond our reasonable control.
20. Contact
Questions about these Terms: sales@berlo.club.
Last revised: September 2026. SIA Berlo.